Returns & Refunds policy

Cancellation Policy:

If you need to cancel or postpone your tour for any unavoidable reasons, please inform us in writing. Cancellation charges will be effective from the date we receive your written request. Please note the following:

• Cancellation Date: The cancellation will be counted from the next day after we receive your email (after office hours) and will exclude the tour start date.

• Cancellation Charges:

  • 30+ days prior to arrival: 20% of the tour cost.

  • 15 to 29 days prior to arrival: 30% of the tour cost (excluding Gypsy, Canter, Elephant Safari costs).

  • 7 to 14 days prior to arrival: 40% of the tour cost (excluding Gypsy, Canter, Elephant Safari costs).

  • 2 to 6 days prior to arrival: 50% of the tour cost (excluding Gypsy, Canter, Elephant Safari costs).

  • Less than 48 hours or no show: NO REFUND.

• Important Notes:

  • Booking confirmations and vouchers will be provided after a minimum of 24 hours via email, WhatsApp, SMS, or hard copy.

  • Gypsy, Canter, and Elephant Safari fees are non-refundable.

  • For 3-person bookings, 1 room with 1 extra mattress will be provided.

  • Any changes in government taxes, hotel charges, safari charges, etc., will be informed prior to the travel date.

  • Day visit bookings to Corbett Tiger Reserve (CTR) during the rainy season (June 1st to November 14th) are provisional and subject to cancellation due to weather conditions. No refund will be provided in such cases.

  • Bookings for Forest Lodges (Dhikala, Bijrani, Jhirna, Dhela) are non-refundable.

• Refunds:

  • If safari bookings are not confirmed due to technical issues or non-availability, the full amount will be refunded to your bank account.

• Peak Season Cancellation Policy: For peak season bookings (e.g., Holi, Diwali, Christmas, New Year, weekends), separate cancellation policies may apply, and you will be notified as needed.

• Liabilities and Limitations:

  • Any increase in permit fees, taxes, fuel costs, or guide charges will be charged as extra.

  • We are not liable for cancellations or compensation due to Force Majeure events, such as strikes, weather conditions, overbooked hotels, or entry restrictions.

• Disputes: Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi.

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail corbettwanderlust@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Block Road Khatari Near GIC Scool Ramnagar Uttarakhand 244715

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail corbettwanderlust@gmail.com